General Terms & Conditions

Last updated: January 2026

Certain services are also governed by Service-Specific Terms & Conditions, which supplement these general terms and are incorporated by reference.

Services Provided

Archive Lane provides professional digitization, preservation, research, organization, creative, and related services, including but not limited to:

• Photo and video digitization

• Document digitization

• Genealogy and family history research

• Custom memory books

• Digital Memory Stories

• Secure document disposal and shredding

• Certified notary services

Services may be offered as packaged purchases, review-based engagements, quoted projects, or optional add-on services, as described on individual service pages and in approved project scopes.

Orders, Projects, & Intake Process

All purchases or service requests initiate a project within Archive Lane’s system.

Depending on the service selected, additional intake information may be required after checkout or submission to:

• Clarify project goals

• Review materials

• Confirm scope and expectations

• Determine next steps or pricing

Some services require review or confirmation before work begins. No work will commence until the intake process is complete and scope is confirmed.

Not all services require physical materials. Service-specific instructions are provided after order placement or review. 

Pricing, Estimates, & Payment

Pricing displayed on the website may represent:

• Flat-rate packaged services

• Minimum project requirements

• Research or project initiation fees

• Starting prices subject to review

Certain services require assessment before final pricing can be confirmed. If additional work is required beyond the original scope, Archive Lane will provide a written estimate for approval before proceeding.

Research fees, project fees, and deposits cover professional time, planning, and execution and do not guarantee specific outcomes.

Final invoicing occurs upon completion of services unless otherwise stated. Payment is required according to the terms presented at checkout or in approved estimates. 

Turnaround Times

Estimated turnaround times are provided for planning purposes only and may vary based on:

• Project scope and volume

• Condition and complexity of materials

• Client responsiveness during intake or review

• Third-party production or shipping timelines

Archive Lane will communicate any material changes to expected timelines via email or direct communication.

Client Materials & Responsibility

Clients are responsible for ensuring that:

• Submitted materials belong to them or they have permission to use them

• Materials are accurately represented during intake or review

• Original items are packed securely when shipping is required

While reasonable care is taken, Archive Lane is not responsible for pre-existing damage, deterioration, or defects inherent to original materials.

Revisions & Deliverables

Unless otherwise specified on the service page or in an approved project scope:

• Services include a limited number of revisions appropriate to the project type

• Deliverables are provided in the format described at the time of approval

• Projects are considered complete once deliverables are provided or approved

Requests outside the approved scope may require additional authorization and fees. 

Genealogy & Research Services

Genealogy and family history services are research-based and dependent on available records, source quality, and historical context.

Archive Lane does not guarantee specific findings, outcomes, or lineage confirmations. Research fees cover professional time and expertise regardless of results.

Additional limitations, methodologies, and disclosures are outlined in the applicable Service-Specific Terms & Conditions.

Notary Services

Notary services are provided in accordance with Pennsylvania law.

Archive Lane does not provide legal advice or document preparation. Documents must be complete and unsigned at the time of notarization, and valid identification is required.

Availability, scheduling, statutory fees, and convenience fees are outlined on the Notary Services page and in applicable service-specific policies.

Secure Disposal & Shredding

Secure document disposal and shredding services are optional and never automatic.

When requested, disposal is performed responsibly following service completion or as otherwise approved in writing.

Cancellations, Refunds, & No-Shows

Cancellation, refund, and no-show policies vary by service type.

Research fees, project fees, and services involving custom work or professional time are non-refundable once work has begun. Applicable policies are disclosed during booking, checkout, or service confirmation. 

Intellectual Property

Unless otherwise agreed in writing:

• Clients retain ownership of their original materials

• Archive Lane retains ownership of proprietary workflows, templates, methodologies, and internal processes

• Final deliverables are intended for personal or organizational use as agreed at purchase 

Limitation of Liability

Archive Lane’s liability is limited to the amount paid for the service in question.

Archive Lane is not responsible for indirect, incidental, or consequential damages arising from the use of services or deliverables.

Changes to These Terms

Archive Lane reserves the right to update these Terms & Conditions at any time. Updates will be posted on this page and take effect upon publication.

Contact

Questions regarding these Terms & Conditions may be directed to: Archive Lane - info@archivelanedocs.com